Welcome to Croyta LLC. To help you better understand our products and services, we have compiled the following frequently asked questions. If you have any questions during your shopping experience, please feel free to contact us.
- How can I check my order status?
You can check your order status by visiting our website and logging into your account. You will find detailed information about all your orders in the “My Orders” section. Additionally, you will receive an email notification when your order status changes. - How can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible within 24 hours of placing your order. Please note that once an order has entered processing or shipping status, you will not be able to change or cancel it. - What is your refund policy?
If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please ensure the product is unused and in its original condition, including all tags and packaging. For detailed refund procedures and requirements, please see our refund policy page. - How do I return an item?
To return an item, please first contact our customer service team via email to obtain return authorization information. Then, ship the product back to the provided return address. Please note that all returned items must be in their original condition. For detailed return procedures, please see our refund policy page. - What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover). You can choose the most convenient payment method during the checkout process. - How long does shipping usually take?
Domestic US orders: Standard shipping usually takes 5-7 business days.
International orders: Estimated delivery time is 10-21 business days.
Specific delivery times may vary depending on the destination and other factors. Please see our shipping policy page for more detailed information. - Where can I purchase your products?
Our website supports worldwide shopping, but please note that international orders may be subject to customs duties and taxes in the destination country. You can view and purchase all our pet beds and toys on our website.