Welcome to Croyta LLC (website: croyta.store). We value your shopping experience and want to ensure you are satisfied with your purchase. If you are not completely satisfied with your order, we offer a refund and return policy to meet your needs. Please read the following terms carefully to understand the refund and return process.
- Refund Conditions
Return Period: You can request a return within 30 days of receiving your order.
Product Condition: All returned items must be in unused condition and include all original packaging and tags. We cannot accept returns of any used products or products without original packaging.
Proof of Purchase: Please provide your order number and proof of purchase when returning items. - Return Process
Please follow these steps to request a return:
Contact Customer Support
Before requesting a return, you must contact our customer support team via email or phone to inform us of the items you wish to return and the reason for the return.
Email: brandi@croyta.store
Phone: +1 863 885 5444
Obtain Return Authorization
Our team will review your request and provide return authorization information and the detailed return address.
Prepare the Return Package
Pack the items you wish to return along with your proof of purchase in a package. Please ensure the package is securely and properly sealed to prevent damage during transit.
Ship the Items Back
Ship the package to the provided return address. We strongly recommend using a trackable shipping service and retaining proof of postage to track the return status. - Return Address
Please send the returned items to the following address: 704 AVENUE K SE, WINTER HAVEN, FL, 33880 - Refund Processing Time
Refund Review: Once we receive your returned items and confirm that they meet the refund conditions, the refund processing time is typically 3-5 business days.
Refund Method: Refunds will be processed through your original payment method. Please note that the time it takes for the refund to appear in your account will vary depending on your payment institution, usually taking 5-10 business days. - Exchange Policy
If you wish to exchange an item, please obtain return authorization through customer service first. After receiving your refund, you can reorder the desired items on our website.
Thank you for choosing Croyta LLC! We look forward to providing you and your pets with high-quality products and services, ensuring you have a pleasant shopping experience!